Customer Relationship Mgt & CRM Software

Sold By:Ciel Consulting

Highlights

  • Customer Relationship Mgt & CRM Software
  • Know how to use CRM ERP Software
  • Lagos, Abuja and Port Harcourt
  • Full certification course (Good for your CV)
  • Job/Internship placement support (Optional)
  • What Will Students Learn?

Module 1

  • The terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organizations and customers        

Module 2

  • Managing for Repeat Business
  • Managing for Customer Advocacy
  • Managing and Sharing Customer Data
  • Managing Customer Information—Databases
  • Managing Relationships through Conflict

Module 3

  • Relationship selling
  • The Customer Service/Sales Profile
  • Managing Initial or Stand-Alone Transactions
  • Consider developmental roles that have the greatest impact on CRM
  • Installation and use of CRM+ software.

What Topics are Covered?

  • What CRM is and who it serves
  • Checklist for success
  • Requirement driven product selection
  • Considerations in tool selection
  • Strategies for customer retention
  • Building the future
  • Homegrown vs. application service provider
  • The development team
  • Evaluating and reviewing your program

Date:

  • Weekend: 17th – 18th April
  • Weekday: 22nd – 23rd April
  • Time: 10am to 5pm. (Sunday 1 pm to 5 pm)
  • Lagos Venue: 27 Moronfolu Street, off St Finbarrs Road, Close to Unilag Akoka.
  • Port Harcourt Venue: 10 School Road, off Aba Road, by MTN Junction Elelenwo: PH
  • Abuja Venue: House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.
  • or Email: info@cielgr.com to redeem your coupon immediately after purchase
  • Coupon(s) valid until 2017-05-03 (unused Coupons after this date will not be honoured/refunded by Merchant/DealDey)
    • Multiple Coupons may be purchased
    • Coupons numbers or QR codes must be presented for redemption
    • Download Coupon for Merchant’s details 
    • Reservation must be made before redemption
    • Please call 01-4609950 | 08094609951 for more payment enquiries 
  • Terms and conditions apply
  • Details

    Key Features Know how to use CRM ERP SoftwareLagos, Abuja and Port HarcourtFull certification course (Good for your CV)Job/Internship placement support (Optional)100% Money back guaranteeCiel Consulting is an Authorised Training Partner of Simplilearn International, an accredited training and exam center for World Safety Organisation. We have trained over 4,000 persons in all our locations across Nigeria.

    Ciel Consulting 27, Moronfolu Street, close to Unilag, Akoka Yaba, Yaba, Lagos, Nigeria
    View website
    DealDey Helpline

    01-4609950, 08094609951

    Reviews

    There are no reviews yet.

    Be the first to review “Customer Relationship Mgt & CRM Software”

    Sold By:Ciel Consulting

    Highlights

    • Customer Relationship Mgt & CRM Software
    • Know how to use CRM ERP Software
    • Lagos, Abuja and Port Harcourt
    • Full certification course (Good for your CV)
    • Job/Internship placement support (Optional)
    • What Will Students Learn?

    Module 1

    • The terms and benefits of CRM on a company’s bottom line
    • Analyze the different components of a CRM plan
    • Develop a checklist for readiness and success in CRM
    • Describe how CRM creates value for organizations and customers        

    Module 2

    • Managing for Repeat Business
    • Managing for Customer Advocacy
    • Managing and Sharing Customer Data
    • Managing Customer Information—Databases
    • Managing Relationships through Conflict

    Module 3

    • Relationship selling
    • The Customer Service/Sales Profile
    • Managing Initial or Stand-Alone Transactions
    • Consider developmental roles that have the greatest impact on CRM
    • Installation and use of CRM+ software.

    What Topics are Covered?

    • What CRM is and who it serves
    • Checklist for success
    • Requirement driven product selection
    • Considerations in tool selection
    • Strategies for customer retention
    • Building the future
    • Homegrown vs. application service provider
    • The development team
    • Evaluating and reviewing your program

    Date:

    • Weekend: 17th – 18th April
    • Weekday: 22nd – 23rd April
    • Time: 10am to 5pm. (Sunday 1 pm to 5 pm)
    • Lagos Venue: 27 Moronfolu Street, off St Finbarrs Road, Close to Unilag Akoka.
    • Port Harcourt Venue: 10 School Road, off Aba Road, by MTN Junction Elelenwo: PH
    • Abuja Venue: House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.
    • or Email: info@cielgr.com to redeem your coupon immediately after purchase
  • Coupon(s) valid until 2017-05-03 (unused Coupons after this date will not be honoured/refunded by Merchant/DealDey)
    • Multiple Coupons may be purchased
    • Coupons numbers or QR codes must be presented for redemption
    • Download Coupon for Merchant’s details 
    • Reservation must be made before redemption
    • Please call 01-4609950 | 08094609951 for more payment enquiries 
  • Terms and conditions apply
  • Details

    Key Features Know how to use CRM ERP SoftwareLagos, Abuja and Port HarcourtFull certification course (Good for your CV)Job/Internship placement support (Optional)100% Money back guaranteeCiel Consulting is an Authorised Training Partner of Simplilearn International, an accredited training and exam center for World Safety Organisation. We have trained over 4,000 persons in all our locations across Nigeria.

    Ciel Consulting 27, Moronfolu Street, close to Unilag, Akoka Yaba, Yaba, Lagos, Nigeria
    View website
    DealDey Helpline

    01-4609950, 08094609951

    Reviews

    There are no reviews yet.

    Be the first to review “Customer Relationship Mgt & CRM Software”